Packages are generally dispatched within 2 days after receipt of payment and are shipped via UPS with tracking and drop-off without signature. If you prefer delivery by UPS Extra with required signature, an additional cost will be applied, so please contact us before choosing this method. Whichever shipment choice you make, we will provide you with a link to track your package online.
Shipping fees include handling and packing fees as well as postage costs. Handling fees are fixed, whereas transport fees vary according to total weight of the shipment. We advise you to group your items in one order. We cannot group two distinct orders placed separately, and shipping fees will apply to each of them. Your package will be dispatched at your own risk, but special care is taken to protect fragile objects.
Boxes are amply sized and your items are well-protected.
HOW TO RETURN AN ITEM
If for any reason Customers are not satisfied with an order, we are glad to accept return of item(s) purchased from our website within 14 days of receiving it (them) for a size/colour exchange or refund or store credit.
Email [email protected]to request an Authorization Number within 14 days of receiving your purchase. Please let us know if you wish to receive a size/colour exchange or refund or store credit.
Once you have requested your Authorization Code, items must be returned within 10 days of receiving this.
Please write the Authorization Number on the box or on a paper and put it inside the box.
Please note that www.st1soup.com is not responsible for items not returned via DHL. Please return your order to:
BLUEAPE S.R.L. - VIA S. MARTINO DELLA BATTAGLIA, 5A - 25121 - BRESCIA - ITALY.
We suggest to return items via DHL service to ensure that they are protected and insured during transit. Please note that we may not accept liability for goods that are not returned via DHL. Returns outside these timeframes may be accepted at the discretion of www.st1soup.com and may only be refunded as a store credit. Pick-ups for all authorized returns must originate from the same country of the original shipment.
First Return is FREE when shipped via DHL as per our instructions.
Customers can choose from 3 types of compensation:
-Product exchange: It is possible to change the product only for a different size or a different color of the same article, if available. It is not possible to change the product with a different item.
-Store Credit: the whole amount of the merchandise will become a store credit. Store Credit can be used only once within 90 days of issuance. Store credit cannot be used in conjunction with other promotions or offers. Store Credit cannot be requested for return during Sale time.
-Refund: For orders paid by credit card the amount will be visible credit card statement of the customer after a minimum of 30 days from the date of redemption. Timing may vary slightly depending on the banking system's credit card utilized. For orders paid with Paypal or by bank transfer the amount will be returned to the original account.
HOW TO RECEIVE A REFUND
Once the return has been approved (all the conditions written in the return tag must be followed), you will receive your refund via the same means used to make your purchase or in other way decided by the customer (example: store credit). Please note card refunds may take up to 10 business days for your bank to complete, depending on their processing time. This can vary greatly between card issuers, and unfortunately we are unable to influence this.
Returns for refund are partial. Any eventual import fees (for packages sent from outside of the EU) are at the client’s expense and will be deducted from the final refund.
Outside the EU, customs duties and sales taxes are non-refundable through www.st1soup.com. However, you may be able to recover these by contacting your local customs bureau directly. As this may not be available for all countries, we recommend that you hire a customs broker if you wish to claim back duties on returned merchandise.
RETURN TERMS AND CONDITIONS
The original www.st1soup.com Product Authenticity Tag with the original intact Security Cord and Security Sticker must be attached to the item(s). Item(s) cannot be worn, washed or altered in any way.
The returned item(s) must be in the same condition as sent, packaged in an orderly fashion and have all original tags, extra buttons, dust bags, hangers, etc.
Shoes and other accessories that were sent with original boxes must be returned in these boxes which cannot be used, damaged or altered in any way.
Swimwear (bikini bottoms, swim trunks or briefs) and intimate apparel (briefs, boxers) must be tried on over underwear. Returns will not be accepted if the protective hygienic strip has been removed. Items that have any sign of use or wear will be returned to the client at client’s expenses.
All authorized returned merchandise is subject to re-entry inspection at the sole discretion of www.st1soup.com
In case of defective or incorrect merchandise, clients must follow the instructions above. www.st1soup.com reserves the right to request photographic support regarding defective or incorrect merchandise before authorizing a return for full reimbursement of shipping and import fees.
Based on the condition of the return in case of non-compliance with the Return Policy all shipping costs will be deducted from the final refund. Refund for returns that do not follow these conditions can take 30 days to be processed.
If an unauthorized return arrives to BLUEAPE s.r.l or the product is damaged or altered in any way, the return will not be accepted and the merchandise remains available to the customer.