The selection available on ST1SOUP.com reflects the real, current availability of the articles, by size and color, since the website is linked to the warehouses where all the items are and therefore data regarding availability is updated in real time. Once an order is received, ST1SOUP.com reserves the right to confirm the availability of the purchased items as well as to verify the validity of the credit card transaction and details of previous transactions made by the customer on the website. If the purchased items are not available, or for some reason the order cannot be processed as required by the customer, ST1SOUP.com will immediately send a communication to the customer.
Orders are processed from Monday to Friday from 9.30 AM to 7,30 PM within 48 hours of the receipt of the order.
Orders received from Friday to Sunday are processed the following Monday.
Orders are dispatched upon the verification of the authenticity of the payment received.
Please note that all customs fees are paid by the customer, and are not included in the prices shown on the website.
Delays may occur during periods of seasonal sales and promotional sales.
ST1SOUP.com reserves the right to refuse to process orders and/or service in any moment.
ST1SOUP.com uses DHL Express for its deliveries all over the world.
ST1SOUP.com is not responsible for delays in deliveries due to customs inspections and other unforeseen circumstances.
ST1SOUP.com will not be held responsible for the loss of the package in case the customer instructs the courier to leave the package without signing for it in person.
Upon delivery of the package, customers are asked to thoroughly inspect it before signing to confirm the delivery of the order. Goods become property of the customer once the package is signed for.
If upon delivery, the package appears to have been tampered with, we suggest customers either accept the delivery under reserve or to reject it.
In case the customer refuses to accept the package, all return shipping costs and custom fees charged to ST1SOUP.com will be deducted from any refund due to the customer.
In case it is not possible to deliver the package to the address provided by the customer in the commercial contract, the package may be returned to the ST1SOUP.com and all return shipping costs and customs fees will be deducted from any refund due to the customer.